FEES, PAYMENT, REFUND AND CANCELLATION POLICIES
OUR MISSION The mission of Suarez International USA, Inc. is to provide our students and customers with the best customer service and the highest level of reality-based training possible. To help us achieve this mission, we have posted our policies and restrictions, which we strictly adhere to. If you have any questions or concerns regarding any of these policies and how they may relate to you and your particular situation, please contact us.
1). OUR POLICIES Suarez International USA, Inc. reserves the right to change our course fees, payment, refund and cancellation policies at any time.
2). ENROLLMENTS Positions in the courses are sold on a FIRST COME FIRST SERVED basis. Since many of our classes do fill to capacity, it is in your best interest to enroll as early as possible. Payments may be made via our online shopping cart, Telephone, FAX, or Mail. A minimum of 50% deposit of course fee is required to hold your position in class. Your full payment helps us to operate at our best! If you really must make a deposit, please call our office to make arrangements for the deposit and final payment.
NOTE: We cannot hold a spot for you unless we have received your payment/deposit. Once our maximum is met for a particular course, that course will be closed and no other students will be accepted. In the event we receive your payment after a class has been closed, your payment will be returned to you. A Waiting List will be started and any openings that occur will be filled on a FIRST COME FIRST SERVED basis.
3). FINAL PAYMENT If a deposit is made, the balance for the course is due no later than 30 days prior to the commencement of training. Failure to pay the balance will result in your position and deposit being forfeited. Deposits and payments from students who do not show on the day of the course will be forfeited. This includes credit vouchers transferred from a previous class.
4). WEATHER AND/OR ADVERSE CONDITIONS We will conduct our training under any conditions (Heat, Cold, Wet, Muddy - Whatever) We will not cancel a class on account of inclement weather, so please do not call and ask for a refund because it is too hot or too cold. We will be there and we expect you to be there as well. If the weather becomes untenable or unsafe, (tornado conditions, blizzards, hurricanes, etc.) the instructor will make the call with regards to any cancellation or postponement of the class.
5). CUSTOMER CANCELLATIONS This is how we make a living. Our policies with regards to customer cancellations are in place to protect our interests and to deter costly last-minute cancellations. If you DO have a personal emergency, please contact us as soon as possible. We will do everything within our power to work with you and facilitate your attendance.
6). REFUND AND IN-HOUSE CREDIT SCHEDULE IF CANCELLATION IS MADE BY CUSTOMER :
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AT LEAST 60 DAYS prior to a class and customer has paid in full, customer may choose between either a 50% REFUND of the total course fee(s) - or - a 100% In-House CREDIT towards any future Suarez International Training Course.
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LESS THAN 60 DAYS BUT MORE THAN 30 DAYS prior to a class, customer may choose either a 25% refund of the total course fee(s) - or - a 75% In-House CREDIT towards any future Suarez International Training Course.
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30 DAYS OR LESS prior to a class, NO REFUND will be given. Alternately, a 50% In-House Credit can be held towards future Suarez International Training Courses.
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NO SHOWS or PARTIAL ATTENDENCE - Payment is forfeited. NO REFUND OR CREDIT WILL BE GIVEN.
NOTE: In-House Credits for training will be held for 1 year from the date of issue unless other arrangements have been made for the redemption of credit. Only 1 transfer allowed per original course fee(s) paid. If another cancellation is made for attendance in a class in which an existing In-House Credit was used, the entire Credit will be forfeited.
7). CHANGES AND/OR CANCELLATIONS OF CLASSES BY SUAREZ INTERNATIONAL We will do everything in our power to ensure the class goes on as scheduled, however, we reserve the right to Postpone Classes, Substitute Instructors, or Change The Venue of the scheduled training course if absolutely necessary and unavoidable. In such cases we will provide adequate notice of this and/or the new course dates as soon as possible. There will be no refunds issued in these extreme cases.
If a class must be cancelled without being rescheduled, a full refund will be issued to the enrollees or an offer will be made for vouchers of equal or greater value.
In the event of an act of war or terrorism, unavailability of air travel due to natural disaster or terrorism, or air travel delays due to terrorism, natural disasters, or political unrest, airline strikes, or any other reason or occurrence outside our control that causes the instructor not to be able to travel or for any other reason causes the unexpected postponement of the course, a full credit voucher will be issued equal to the course fee. This voucher shall not have an expiration date. There will be no refunds issued in these extreme cases.
8). LATE ENROLLMENTS Late enrollments are accepted as long as there are openings available - Students who are not pre-registered, but pay on the first day of class will be accepted, but will not receive a course certificate at the course. They will receive a certificate in the mail after the course.
9). FOR INFORMATION PURPOSES ONLY Our training is presented for lawful information purposes only, and without any intent that the material will be used by anyone for unlawful purposes.
10). INTERNATIONAL STUDENTS - Because of restrictions placed on American businesses by the US Government, many of our courses of instruction are only available to US Citizens. Courses dealing with military tactics or SWAT tactics as well as certain advanced level tactical courses are not available to foreing students. None of our courses are available to members of foreign military units.
OTHER FREQUENTLY ASKED QUESTIONS
Q: What time does class start and end?
A: Our classes start at 9:00 AM unless otherwise noted in the class description. Plan to be at the training location ready to begin at the class start time. Class is concluded when we cover the material we need to cover but our goal is to be done around 5:00 PM for most of our classes.
Q.What if I am late?
A. In short - Don't be. The instructor and the other students have arrived on time and it is not fair to hold up the class for a late comer. As well, we begin each session with a Safety Lecture and a Waiver/Release of Liability which we will have to repeat for the late-comer. If you are late you may be asked to wait until a break so we can catch you up on the lost material. Students that miss the first day of training will not be allowed to attend subsequent days of the course without approval from HQ.
Q: What Gear Should I Bring?
A: For all classes you will need ear and eye protection. Each class has its gear requirements listed on the class page. Please peruse that page or the links provided there for an equipment list.
In our rifle/shotgun courses we do not allow the combination of chest rig/tactical vest in conjunction with Concealment Holsters as we have found the two, used together, to create a potential safety issue. In short, PLEASE BRING QUALITY GEAR TO CLASS. We are fairly relaxed about this except for what we mentioned, but this is not the time to be pinching pennies.
Q: Can I Bring My Video Camera?
A: NO We do not allow any video to be shot in class except by Suarez International Staff. We have a number of excellent DVDs available that cover the points discussed in class available to you if you wish to have a video notebook of what we did.
Thank You, We Look Forward To Training With You!
Gabe Suarez - President
SUAREZ INTERNATIONAL USA, INC.
Updated 09-15-09