OPERATIONS POLICIES
OUR MISSION - The mission of
Suarez International USA, Inc. is to provide our students and customers with
the best customer service and the highest level of reality-based training
possible. To help us achieve this
mission, we have posted our policies and restrictions, which we strictly adhere
to. If you have any questions or
concerns regarding any of these policies and how they may relate to you and
your particular situation, please contact us.
Suarez International USA, Inc.
reserves the right to change our course fees, payment, refund and cancellation
policies at any time.
ENROLLMENTS - Positions in the
courses are sold on a FIRST COME FIRST SERVED basis. Since many of our classes do fill to capacity,
it is in your best interest to enroll as early as possible. Payments may be made via our online shopping
cart, Telephone, FAX, or Mail. A
minimum of 50% deposit of course fee is required to hold your position in
class. Your full payment helps us to
operate at our best! If you really must
make a deposit, please call our office to make arrangements for the deposit and
final payment.
FINAL PAYMENT - If a deposit is made, the balance for the
course is due no later than 30 days prior to the commencement of training.
Failure to pay the balance will result in your position and deposit being
forfeited. Deposits and payments from
students who do not show on the day of the course will be forfeited. This
includes credit vouchers transferred from a previous class.
WEATHER AND/OR ADVERSE CONDITIONS
- We will conduct our training under any conditions (Heat, Cold, Wet, Muddy -
Whatever) We will not cancel a class on
account of inclement weather, so please do not call and ask for a refund
because it is too hot or too cold. We
will be there and we expect you to be there as well. If the weather becomes untenable or unsafe,
(tornado conditions, blizzards, hurricanes, etc.) the instructor will make the
call with regards to any cancellation or postponement of the class.
CUSTOMER CANCELLATIONS - Our policies with regards to customer
cancellations are in place to protect our interests and to deter costly
last-minute cancellations. If you DO
have a personal emergency, please contact us as soon as possible. We will do everything within our power to
work with you and facilitate your attendance.
A). IF CANCELLATION IS MADE BY CUSTOMER :
AT LEAST 60 DAYS prior to a class
and customer has paid in full, customer may choose between either a 50% REFUND
of the total course fee(s) - or - a 100% In-House CREDIT towards any future
Suarez International Training Course.
LESS THAN 60 DAYS BUT MORE THAN
30 DAYS prior to a class, customer may choose either a 25% refund of the total
course fee(s) - or - a 75% In-House CREDIT towards any future Suarez
International Training Course.
30 DAYS OR LESS prior to a class,
NO REFUND will be given. Alternately, a
50% In-House Credit can be held towards future Suarez International Training
Courses.
NO SHOWS or PARTIAL ATTENDENCE -
Payment is forfeited. NO REFUND OR
CREDIT WILL BE GIVEN.
NOTE: In-House Credits for
training will be held for 1 year from the date of issue unless other
arrangements have been made for the redemption of credit. Only 1 transfer
allowed per original course fee(s) paid. If another cancellation is made for
attendance in a class in which an existing In-House Credit was used, the entire
Credit will be forfeited.
CHANGES AND/OR CANCELLATIONS OF
CLASSES BY SUAREZ INTERNATIONAL We
will do everything in our power to ensure the class goes on as scheduled,
however, we reserve the right to Postpone Classes, Substitute Instructors, or
Change The Venue of the scheduled training course if absolutely necessary and
unavoidable. In such cases we will
provide adequate notice of this and/or the new course dates as soon as
possible. There will be no refunds
issued in these extreme cases.
If a class must be cancelled
without being rescheduled, a full refund will be issued to the enrollees or an
offer will be made for vouchers of equal or greater value.
In the event of an act of war or
terrorism, unavailability of air travel due to natural disaster or terrorism,
or air travel delays due to terrorism, natural disasters, or political unrest,
airline strikes, or any other reason or occurrence outside our control that
causes the instructor not to be able to travel or for any other reason causes
the unexpected postponement of the course, a full credit voucher will be issued
equal to the course fee. This voucher
shall not have an expiration date. There
will be no refunds issued in these extreme cases.
FOR INFORMATION PURPOSES ONLY -
Our training is presented for lawful information purposes only, and without any
intent that the material will be used by anyone for unlawful purposes.
SPECIAL NOTE - INTERNATIONAL
STUDENTS - Regrettably, due to
restrictions imposed on American businesses by the US Government (ITAR), our courses
of instruction are only available to US Citizens. Non-US Citizens cannot be accepted in any of
our training programs.
VIDEOS OF CLASS - We do not allow
any video to be shot in class except by Suarez International Staff. We have a number of excellent DVDs available
that cover the points discussed in class available to you if you wish to have a
video notebook of what we did.Thank You, We Look Forward To Training With You!
Gabe Suarez - President
SUAREZ INTERNATIONAL USA, INC.
Updated 09-15-09